Privacy Policy – Chapdi Undhiyu

1. Introduction

This Privacy Policy describes how Chapdi Undhiyu (“we”, “us”, “our”) collects, uses, and protects personal information when you use our mobile application (customer app) and our admin web panel used by our staff and authorized partners. By using our services, you agree to the practices described in this Privacy Policy.

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2. Scope

This policy applies to:


Customers using the Chapdi Undhiyu mobile app to browse menu items, place orders, and make payments.


Admins, restaurant owners, and staff using the Chapdi Undhiyu admin web panel to manage menu items, orders, users, restaurants, and settings.

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It covers all data processed through our apps, APIs, servers, and related services.


3. Information We Collect

3.1 Information from Customers (Mobile App)

We may collect:


Profile details: name, mobile number, delivery addresses.


Order details: items ordered, quantity, price, restaurant, order status, date and time.

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Payment information: payment method, transaction ID, limited card or UPI details as allowed by payment gateway (we do not store full card details on our servers).


4. How We Use Your Information

We use the collected information to:


Create and manage customer and admin accounts.


Process and deliver food orders, including communicating order status and delivery updates.

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Show menu items, prices, and availability in the mobile app.


Manage restaurants, menu items, and pricing through the admin panel.


Process payments, refunds, and provide invoices or receipts.


Improve app and panel performance, user experience, features, and security.


Prevent fraud, unauthorized access, and misuse of our services.


Send transactional notifications (order confirmation, OTPs, status updates) and, where permitted, marketing or promotional messages.


5. Legal Basis for Processing

We process personal data on the following bases (where applicable):


Your consent (for example, when you allow marketing communications).


Performance of a contract (processing orders, creating accounts, providing our services).


Compliance with legal obligations (tax, accounting, regulatory requirements).


Our legitimate interests (improving services, ensuring security and fraud prevention).


6. Cookies and Tracking Technologies

Our admin web panel and app may use cookies and similar technologies to:


Maintain sessions and keep you logged in.


Remember preferences and settings.


Analyze usage to improve performance and reliability.


You can control cookies through your browser or device settings, but disabling cookies may impact functionality.


7. Data Sharing and Disclosure

We may share information with:


Restaurants and delivery partners: to prepare and deliver your orders, contact you about your order if required.

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Payment service providers: to process payments securely.


Service providers: cloud hosting, SMS/notification providers, analytics tools, and other vendors who support our operations under confidentiality obligations.


Law enforcement or regulators: when required to comply with applicable laws, regulations, or legal processes.


We do not sell your personal information to third parties.


8. Data Security

We use reasonable technical and organizational measures to protect your information, such as:


Encrypted communication (HTTPS) between the app/admin panel and our servers.

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Access controls and role-based permissions in the admin panel.


Regular monitoring and logging of admin activities for security.


However, no system is completely secure, and we cannot guarantee absolute security of your data.


9. Data Retention

We retain information for as long as necessary to:


Provide our services and maintain your accounts.


Fulfil legal, accounting, and tax obligations.


Resolve disputes and enforce our agreements.


When data is no longer needed, we will delete or anonymize it, subject to applicable law.


10. Your Rights

Depending on your jurisdiction, you may have rights such as:


Accessing the personal information we hold about you.


Correcting inaccurate or incomplete data.


Requesting deletion of your data, subject to legal obligations.


Withdrawing consent for certain processing (e.g., marketing).


To exercise these rights, contact us using the details in the “Contact Us” section.


11. Children’s Privacy

Our services are not intended for children below the age required to enter into a contract in your jurisdiction without parental consent. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.


12. Third-Party Links and Services

Our app or admin panel may contain links or integrations with third-party services (e.g., payment gateways, map services, social login).

Your use of those services is governed by their own privacy policies, and we are not responsible for their practices.


13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

When we make material changes, we will update the “Last updated” date and may notify you through the app, website, or other reasonable means.


14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:


Email: rektech.uk@gmail.com

Last updated: 11 February 2026.

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